Gyaldem Kitchen Return Policy
We at Gyaldem Kitchen strive to provide our customers with the highest quality products and exceptional service. However, we understand that occasionally situations arise where you may need to return a product. This return policy outlines the procedure for returning products damaged in transit.
Damaged in Transit:
If you receive a product that has been damaged during transit, please follow these steps to ensure a prompt resolution:
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Contact Us: Notify us of the damage upon receiving the shipment. You can reach out to our customer service team via email at info@seasonings.ca or by phone at 778-227-1945.
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Provide Details: When contacting us, please provide your order number, a description of the damage, and, if possible, photographs of the damaged product and packaging. This will help us process your return more efficiently.
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Return Authorization: Once we have reviewed your claim, we will provide you with a return authorization number and instructions on how to return the damaged product to us.
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Return Shipping: You will be responsible for shipping the damaged product back to us. We recommend using a trackable shipping method to ensure the safe return of the product.
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Replacement or Refund: Upon receiving the damaged product, we will inspect it to verify the damage. Depending on product availability and your preference, we will either ship you a replacement product at no additional cost or issue a refund for the purchase price of the damaged item.
Please note the following:
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All claims for damaged products must be made within 3 days of receiving the shipment.
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Returned products must be in their original packaging and in unused condition.
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We reserve the right to refuse returns or issue partial refunds for products that do not meet these criteria.
If you have any questions or concerns regarding our return policy or need assistance with a return, please don't hesitate to contact us. We value your business and are committed to ensuring your satisfaction with every purchase.
Rishawn Gowler
President
Gyaldem Kitchen Incorporated